Lifestyle Builders Starter Pack

Grab Your Starter Pack

Essential Tools for Lifestyle Builders

How to Stop Losing Customers

As a business owner, it’s a constant struggle to keep the customers that we worked so hard to get. In today’s episode, we’re talking about how to reduce your churn rate & retain those precious clients.

Subscribe

Key Insights

  • Create more than customers, learn how to create fans!
  • Be sure to deliver what you’ve promised and continue to curate relationships with those customers
  • Continuing to work hard for your customers will keep them coming back again and again

Timestamps

  • [00:11] – Welcome
  • [02:44] – How are you serving your current customers?
  • [05:15] – Onboarding – or the steps people make to become customers
  • [06:35] – Avoiding buyers remorse (Gift after purchase, Personal email, Phone call, Thank you card, Anything that will support and delight your customer)
  • [08:44] – Offer your customers a walk through of their purchase
  • [11:55] – Rewards
  • [13:09] – Using automation
  • [14:25] – Be sure you can actually deliver what you’ve promised. You’d be surprised how often this step is missed
  • [19:15] – Creating fans and lifetime customers
  • [24:23] – Go and talk with your customers. Even consider reaching out to those who may have left you
  • [27:04] – Action Items
  • [28:40] – Tom’s Bookshelf

Resources Mentioned

Actions to Take

Tom Sylvester
  • Map out your customer journey
Ariana Sylvester
  • Ask your current customers – what is one thing I could be doing to serve you better right now?

Tom's Bookshelf

Share This Episode

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on pinterest
Pinterest
Tom Ariana Lifestyle Builders

Tom & Ariana Sylvester

Tom and Ariana have built 3 business and quit both of their jobs, all while raising 2 amazing kids.  Together they share their philosophies and guidance for entrepreneurs on their Lifestyle Builders™ podcast, their upcoming book Lifestyle Builders™: Build Your Business, Quit Your Job, & Create Your Ideal Life, as well as through their coaching and consulting programs.

What Stage Is Your Business At?

I Need To...

Stage 1:
Incubator

Validate Your Offer & Make Your First $30,000+

Stage 2:
Accelerator

Increase Your Sales to $100,000+

Stage 3:
Scaler

Scale Your Business to $1,000,000+

Subscribe

Choose your favorite podcast player below to 
instantly subscribe.